FAQS

PRODUCTS:

Twisted Ringz are Patent Pending 100% Handmade in the USA by Twisted Ringz a division of ODonnell Solutions llc directly to ensure product quality and customer care.

WARRANTY:

All Ringz have a 30 Day warranty against manufacturing defects. Does not cover, scratches, dings, normal wear-n-tear, use or mis-use.   

CARE INSTRUCTIONS:

Twisted Ringz products are durable, but precautions should be taken, do not expose Twisted Ringz products to direct sunlight /humidity for extended periods or soaking in water, as this could weaken the coating and cause it to fade and or discolor. Twisted Ringz a division of Odonnell Solutions llc does not warranty the use or misuse of there products. 

SIZING AND EXCHANGES:

Twisted Ringz are adjustable up one size larger. Please make sure your ring size is accurate. If you received or ordered the wrong size, please contact us and we will do our best to help.

RETURNS:

Returns are accepted within 14 days of shipping within the United States only. if your are unhappy with your purchase, Please contact us. All returns must be returned in a padded envelope to ensure no product damage,  include the original header card, order number, name, and / or email address associated with your order. once we have verified your order is in returnable condition, we will issue your full purchase refund back to original payment method. Purchaser is responsible for return shipping costs and packaging. shipping / supply cost are not refunded.   

RETURNS ON CUSTOM ORDERS:

No returns on custom multi color twist ringz that do not appear on our products page, if you need help with colors, please contact us as we can help with combinations. 

CANCELLATIONS:

We accept cancellations within 24 hours of purchase.

Please Call / Text (951) 444-5544 or Email info@twistedringz.com Please include your order number or email associated with your order and a full product refund will go back to original payment method.

RUSH ORDERS:

Please contact us for any rush orders, we will try our best to accommodate you.

PROCESSING TIMES:

All Orders are processed and shipped within 2 -5 business days, after that delivery time within the United States USPS First Class is approximately 3-6 days, Please keep in mind that processing times during holidays could be longer. Twisted Rings a division of Odonnell Solutions llc reserves the right to extend the processing time based on product demand.

SHIPPING:

All packages are packaged and shipped with greatest care, in grey padded letter sized envelopes. All orders are photograph to insure quality product condition. All orders are shipped USPS First Class to buyer’s on line ship to order address unless otherwise directed. Please make sure your address is correct, packages are not trackable, if you would like your package trackable please choose shipment upgrade option at checkout for a $3.00 charge. We are not responsible for packages USPS wrong address, lost or when tracking says delivered but not received. USPS First Class shipping is free from seller to buyer only within the United States. Return shipping charges and packaging from buyer to seller are not refundable on returns within the United States, Expedite shipping is available please contact us for pricing. If any of these situations occur please contact us we will do our best to help.  

INTERNATIONAL SHIPPING / ORDERS

Please contact us for international ordering at www.info@twistedringz.com

Orders shipped outside the United States could take up to 10 to 14 days. Shipping and customs cost’s is the buyers responsibility. We are not responsible for packages held up in customs, lost, late delivery, USPS wrong address or when tracking says delivered but not received. If any of these situations occur please contact us we will do our best to help. 

WHAT ARE TWISTED RINGZ MADE OF:

Type one: 

99% pure copper with a flexible bake-on coating to give the wire its color and to keep it from tarnishing, "Natural Copper color has the same coating only clear, 

Type Two:

99% pure copper with a thin layer of fine silver added to the wire prior to the flexible bake-on coating to give the wire its color and to keep it from tarnishing. 

The wire does not contain lead and is nickel free according to the manufactures specifications of the wire.

 COMPUTER COLOR DISCLAIMER:

Due to the relative inconsistencies of various display monitors, smartphones, color settings and calibration, the colors you see on your screen may not be a totally accurate reproduction of the actual product. We strive to make our colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. 

Twisted Ringz a division of Odonnell Solutions llc makes every effort to display the products and other images on our site as accurately as possible. However, since we cannot control the capabilities and limitations of your monitor and smartphone, Twisted Ringz a division of Odonnell Solutions llc does not guarantee that your monitor’s display of any color, texture or detail of any actual merchandise will be accurate. Colors are not guaranteed. Due to color variability in computer and screen monitors, Twisted Ringz a division of Odonnell Solutions llc has no liability if colors of the products do not match their display on the Site.